Frequently Asked Questions
Everything you need to know about shopping with Hello Nancy Official.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Please note that sale items and intimate apparel are final sale for hygienic reasons.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart, as our contemporary fits may vary slightly by fabric and style.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay and Klarna.
Can I track my package after it ships?
Yes! Once your order is processed, you will receive a shipping confirmation email containing a unique tracking number to monitor your delivery's progress.
Are your materials ethically sourced?
At Hello Nancy Official, we prioritize sustainability. We partner with certified manufacturers who uphold fair labor standards and utilize high-quality, eco-conscious fabrics whenever possible.